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Customer Service

  • Shipping & Delivery

    We ship most products from our warehouse or from our manufacturers' warehouses via UPS or FedEx ground service.&nbsp; Some of our items are too large to ship via UPS or FedEx and must be shipped via truck or a specialized carrier. In most cases, these carriers will call you prior to delivering your order to arrange a delivery appointment during regular business hours. All items shipped to a residential or business location will be delivered to your door. Please know, unless your item is over sized, you will not receive a call prior to delivery.&nbsp; UPS/FedEx are unable to provide this service.

  • Privacy & Security

    Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. Additionally, the successful submission of an online order depends upon your submission of individually identifiable information. This notice applies to all information collected or submitted on the rugventure.com website . On some pages, you can order products, make requests, and register to receive information and materials. The types of personal information collected at these pages are: Full name, Address, Email address, Phone number, Credit/Debit Card Information and Comments.

     With your permission, we occasionally send you information about new products and services, or offers that we feel may be of interest to you. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. You can register with our website, or login to your existing account, if you would like to receive additional information or updates on our new products and services. We use non-identifying and aggregate information to better design our website for your shopping convenience.

     Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Cookies are small packets of information that are stored by your browser on your computer's hard drive. Our cookies do not collect personally identifying information, nor are they associated with any information that could be used to identify you. We use cookies to provide features such as Search and Shopping Cart functions. These 'cookies' are common with online website and are necessary for the secure shopping cart to function properly.

  • Returns & Replacements

    Buying a high-quality product online without the ability to touch and feel it first can be a difficult decision. This is especially true in selecting a genuine Persian rug, where the quality is most truly appreciated when felt. However, you should also understand the tremendous savings buying online can bring you. We are aware of this concern, and although we know that you will absolutely love your rug when you see it up close; we provide a full 30-Day Money Back Guarantee absolutely no questions asked. If after a 30-day trial period as part of your home, you decide you are in any way unhappy with your rug just let us know. We will immediately arrange a full refund of your purchase, less the shipping and handling costs.

    So rest assured, from one of the best guarantees in the business, that you will completely satisfied with your rug, not just for 30 days but for years and years beyond. In the case of a return, please follow these simple steps: Contact Us;within 30 days of the receipt of your rug. We will send you an email with the return shipping information. Wrap the rug in its original packaging or equivalent Follow the information sent to you in the email. 

    Please note that shipping cost back to our warehouse is the responsibility of the clients except in cases where the rug may be defective. We do not provide refunds as a result of rugs damaged or soiled while in the clients’ possession. Due to the current Persian rug sanctions, all non-US sales of Persian rugs are final

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